Have you ever had to deal with a difficult person? I am sure you have; maybe more than once! I have determined that in dealing with a difficult person, the best defense is no defense. Erratic behavior is a powerful weapon because it defies accurate prediction. Often, the behavior comes as a surprise even to the person generating it. Flying into a rage, yelling, and dismissing you summarily are common strategies to keep you off-kilter. Unpredictable actions serve the purpose of confusing potential usurpers and avoiding responsibility. These are the traits of an irrational person. How am I dealing with an irrational person? Ignore!
If you are not peaceful with your own heart, you cannot expect for the people around you to be peaceful when it comes to dealing in any of life's situations. We are not all given the same resources or foundation, but when we learn how to make the most out of everything we have been given, and manage to become successful by doing so, we will then realize a peace that we surely have never seen before.
It is with this peace that we also gain much understanding about people and life. It is also with this peace that we are able to recognize that in order for people to really see how much we have on the inside of use, to really gather their full attention, and to really have their full respect, we have to show our true strength by being able to be calm in the middle of any storm.